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Rent A Car Return Policy 

​1. Return Timing and Location

  • ​Standard Return: Vehicles must be returned to the agreed-upon location at the date and time specified in the rental agreement.
  • ​Grace Period: A standard 01Hour grace period is often provided. Returns after this period may incur a late fee (typically a partial or full day’s rental rate).
  • ​After-Hours Returns: If returning outside office hours, the hirer remains responsible for the vehicle until a formal inspection is conducted the following business morning.
  • ​Early Returns: No refunds are typically provided for returning a vehicle earlier than the scheduled date, unless “extenuating circumstances” are approved by management.

​2. Fuel and Energy Policy

  • ​Full-to-Full (Recommended): The vehicle is provided with a full tank and must be returned full. If not, a refueling service fee plus the cost of fuel will be charged.
  • ​Pre-Paid Fuel: The hirer pays for a full tank upfront and returns the vehicle at any level (no refund for unused fuel).
  • ​Electric Vehicles (EVs): Should be returned with at least 80% charge or the same level as at pickup to avoid “low battery” convenience fees.

​3. Vehicle Condition & “Fair Wear and Tear”

​To avoid disputes, distinguish between normal use and actual damage:

  • ​Acceptable (Fair Wear): * Small stone chips and scratches under 10 cm (that can be polished out).
    • ​Minor dents under 2 cm (maximum 2 per panel).

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  • ​Unacceptable (Charged Damage):
    • ​Any glass cracks, tire sidewall bulges, or interior upholstery burns/tears.
    • ​Heavy odors (e.g., tobacco smoke, pets) requiring deep cleaning or “ozone” treatment.

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  • ​Cleanliness: Vehicles should be returned in a “clean-to-inspect” condition. Excessive mud, sand, or interior trash may incur a cleaning fee (typically Rs.1000).

​4. Documentation & Inspection Process

  • ​The Joint Check: Both the staff and hirer should perform a final walk-around.
  • ​Evidence: Hirers are encouraged to take photos/videos of the four corners, odometer, and fuel gauge upon return.
  • ​Sign-off: An “Indemnification Statement” or “Return Check-sheet” should be signed by both parties to confirm no new damage was found.

​5. Personal Items & Liability

  • ​Personal Property: The company is not liable for items left in the vehicle (e.g., sunglasses, GPS, gate remotes). Hirers must check all storage pockets and the trunk before handing over keys.
  • ​Fines & Tolls: The hirer is responsible for all traffic violations, parking fines, and tolls incurred during the rental period, often plus a small administrative processing fee.

Car Hires Return Policy

1. Cancellation & Refund Policy

  • ​Standard Cancellation:
    • ​More than 24 hours notice: Full refund (often less a 5%–10% administrative fee).
    • ​4 to 24 hours notice: Partial refund (e.g., 75%–85% of the fare).
    • ​**Less than 4 hours notice: No refund or a “Late Cancellation” fee covering the driver’s lost time.
  • ​No-Show Policy: If the driver arrives and the passenger is not present after a set waiting period (typically 10–15 minutes for standard rides; 30–60 minutes for airport pickups), the booking is considered a “No-Show” and is non-refundable.
  • ​Service Failure: If the service is cancelled by the company (e.g., vehicle breakdown) and no alternative is provided, the customer is entitled to a 100% refund.

​2. Lost & Found Policy

​Since passengers often leave items behind, a clear “return” process for property is essential.

  • ​Driver Responsibility: Drivers must perform a visual sweep of the back seat and floorboards immediately after every drop-off.
  • ​Reporting: Customers should report lost items via the app or customer service line within 24–48 hours for the best chance of recovery.
  • ​Retrieval: * Found items are typically held at a central office for 30 days.
    • ​If the customer requests the driver to deliver the lost item immediately, a standard “delivery fee” (usually equivalent to a minimum fare) may be charged to cover the driver’s fuel and time.

​3. Mid-Trip Termination

  • ​Passenger Termination: If a passenger ends a trip early for personal reasons, the full original fare is usually charged.
  • ​Safety Termination: If a driver ends a trip due to passenger misconduct (e.g., intoxication, aggression), no refund is provided, and a cleaning fee may be applied if necessary.

​4. Cleaning & Damage Fees

​While the customer doesn’t “return” the car, they must return the interior condition they found.

  • ​Standard Mess: Small amounts of trash are expected.
  • ​Professional Cleaning: Spills, stains, or smoking inside the vehicle typically incur a cleaning fee ranging from Rs.1000 to Rs.2000, depending on the severity and local regulations.

CMB Taxi

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